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Congresswoman Tammy Baldwin, Proudly Serving Wisconsin in Congress
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Photo: Helping people deal with federal agencies is an important part of Tammy Baldwin's job.
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Government Agencies

How I Can Help

I may be able to assist you if you have a problem involving federal agencies or programs, including the Social Security Administration, Medicare, the Internal Revenue Service, Immigration and Naturalization, the Department of Veterans Affairs (VA), federal Workers' Compensation or one of the military services.

What I can do for you: My staff and I can help in communicating with federal agencies, and advocating on your behalf, if you have already gone through proper channels yourself and are facing difficulties. If you are not sure where to turn for help, we are here to help direct you to the right agency. Communicating with federal agencies can be a frustrating process and my office can act as a liaison between you and the agency. Also, if you have filed an application or petition and time has passed without a response, my office will be happy to check the status of your case. While I cannot force an agency to act in your favor, I can ask for full and fair consideration of a claim, for expeditious handling of a case or claim, and I can point out any failure to follow laws or regulations.

What I cannot do for you: My staff is prohibited by state and federal law from providing legal advice to constituents. If you need legal advice, you should consult a lawyer.

Useful phone numbers and links:
Wisconsin Bar Lawyer referral service 1-800-362-9082
Immigration Lawyer Referral Service 1-800-954-0254
Wisconsin Bar "Need a Lawyer?" website

Privacy Act Release: Federal law protects your privacy. No one -- not even a member of Congress -- can get access to information about you or your claim without your written consent. Therefore, before I can assist with your case, I am required to have your consent in writing. Claims with the IRS and the military require the use of specific forms. For all other agencies, you can simply download a privacy act release form here. GOVERNMENT AGENCIES & PROGRAMS

bullet point Department of Agriculture (USDA)
bullet point U.S. Citizenship and Immigration Services (USCIS)
bullet point Internal Revenue Service (IRS)
bullet point Medicare & Medicaid
bullet point Military - Active Duty
bullet point Military - Veterans
bullet point Passport Services
bullet point Social Security
bullet point TRICARE (formerly CHAMPUS)
bullet point Unemployment Compensation
bullet point Workers Compensation
bullet point Consumer Protection
bullet point Non-Federal Problems


Department of Agriculture (USDA)

Farming is a way of life in Wisconsin. Our farm families make a tremendous contribution to our local economy and our great quality of life. While I'm proud to champion Wisconsin products - from our world famous cheese to other specialty products and crops grown in America's Dairyland, I can also help farmers when they have problems with federal agencies.

Links:
Farm Source

Ag Web

Agriculture Worldwide

Dairy Action

House Agriculture Committee

Agriculture Law

United States Department of Agriculture (USDA)

WI Dept. of Agriculture, Trade and Consumer Protection (DATCP)

National Weather Service

Wisconsin FSA

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U.S. Citizenship and Immigration Services (USCIS)

In March 2003, service and benefit functions of the U.S. Immigration and Naturalization Service (INS) transitioned into the Department of Homeland Security as the U.S. Citizenship and Immigration Services (USCIS). USCIS processes all immigrant and non-immigrant benefits provided to visitors of the United States, including family-based petitions, employment-based petitions, asylum and refugee processing, naturalization, special status programs, and document issuance and renewal.

Link:
U.S. Citizenship and Immigration Services (www.uscis.gov)

Privacy Act Release: As indicated above, your privacy is protected by Federal Law. Before I can assist with any case, I am required to have your consent in writing. To provide written consent, you may download a copy of the Privacy Act Release Form by clicking on the link below, filing the form out completely and mailing it to the address on the form.

Expedite Requests: I am often asked to expedite cases. My office does not have the authority to move your application in front of others who are also waiting. However, in the event of an emergency situation, I will communicate the new circumstances to the agency and request that the agency take appropriate action.

Emergency Travel: If you need to travel and have legal permanent resident status or refugee status, you should determine if you need a travel document, reentry permit, or advance parole.

Link:
Travel Document/Reentry Permit/Advance Parole Information

Forms: Many of the forms necessary to file an application with the USCIS are available online. However, if the form you are looking for is not available online, you may contact my Madison office and I will be happy to mail a copy to you.

Link: USCIS Immigration Forms

USCIS Field Office: The Field Office for the State of Wisconsin is located in Milwaukee, Wisconsin. You may need to go there for an interview and fingerprinting. For information including address, office hours and driving directions, refer to the Milwaukee Field Office web-page.

Link: Milwaukee Field Office

Visas for Visitors to the U.S.: If you have friends or family who are interested in visiting the United States, most will need to apply for a visa at the Consular Section that presides over their country of origin.

Link: U.S. Department of State Visa Services

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Internal Revenue Service (IRS)

I may be able to assist you in resolving problems with the IRS. If you cannot get an answer to a question, or do not understand an IRS notice, contact my Wisconsin office. If you want me to submit an inquiry on your behalf and have the IRS send me information about your taxes, you will need to complete an IRS Form 8821, and list me as the appointee. I can also contact the IRS on your behalf and have them communicate directly with you, if you prefer. In that case, you need not complete the form, but I will need a written request for assistance.

The IRS has a useful web site, almost all forms and publications are on line, and you may find a lot of helpful information at the site.

Link: http://www.irs.gov

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Medicare & Medicaid

Medicare is the taxpayer-financed program that helps to pay for medical services for the elderly and people with disabilities. I may be able to assist you if you have had a claim denied, or are disputing coverage of procedures. Please send a written request for assistance or download a privacy release, from the top of this webpage.

Medicaid, which provides medical care to low income individuals, is administered by the Wisconsin Department of Health and Family Services.

Links:
Medicare http://www.medicare.gov
Medicaid http://www.dhfs.state.wi.us

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Military - Active Duty

If you are serving in the military from the Second District and you have tried to resolve a problem through your chain of command with no success, contact me at my District Office to see if I can help. We welcome contacts from concerned relatives, but in order to submit a Congressional inquiry on your behalf, we need to hear directly from the service member. You should send us a written request for help which outlines your problem and tells me what relief you want. Make sure to include your unit address and social security number. You may fax or mail it to us.

If you are a concerned family member, or need to communicate with a servicemember regarding a family emergency, the American Red Cross can help. American Red Cross communication services can help following the death or serious illness of a family member, the birth of a child, or in other family emergencies. For generations, the Red Cross has sent messages quickly, anywhere in the world, including ships at sea, embassies, and isolated military units. For more information, contact your local Red Cross.

Link:
http://www.redcross.org/services/afes/0,1082,0_480_,00.html


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Military - Veterans

Federal veterans benefits for those who qualify are administered by the U.S. Department of Veterans Affairs [link: http://www.va.gov]. These benefits include educational assistance, home mortgage loan programs, medical care, disability compensation and pensions, among others.

Occasionally, veterans may experience difficulties or may have special circumstances in obtaining benefits they are due. Typical cases where my office might be able to help are requests for a claim to be expedited for terminal illness or other major emergency, determining the current status of a pending application/claim, assisting in overcoming a bureaucratic "logjam", locating military service and medical records, making referrals to a veterans service officer (VSO) or other advocate, and similar situations. Unfortunately, my office cannot represent you before the VA, nor am I able to direct the VA to approve a claim or application.

My office is also able to help in obtaining military service medals that were authorized but never issued (fairly common among WWII veterans) or that may have been lost or misplaced. My office can also sometimes be of assistance when a medal should have been authorized but wasn't, though these cases are much more challenging.

For Congressional assistance, you should complete and send me a Privacy Act Release Form [link to PDF]. Be sure to include a brief description of the problem, copies of any relevant correspondence from the VA, and a copy of your military discharge papers, if available.

Service-Connected Disabilities: Veterans are now able to apply online for Service-Connected disability compensation, pension benefits, education benefits, and enrollment in VA healthcare programs. For more information, visit the VA's website at http://www.va.gov, or contact a VA benefits counselor toll-free at 1-800-827-1000.

Wisconsin residents may also be eligible for additional state benefits from the Wisconsin Department of Veterans Affairs [link: http://dva.state.wi.us], including various loans, grants, tuition reimbursement, and assistance in applying for federal and state veterans benefits.

Veterans filing a claim for service-connected disability should always use the assistance of a veterans service officer (VSO), just as an individual with a court case would almost always use the services of an attorney. Claims assistance is available from your county veterans service officer (CVSO), from the Wisconsin Department of Veterans Affairs, or from many of the veterans service organizations.

Links:
U.S. Department of Veterans Affairs
Wisconsin Department of Veterans Affairs

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Passport Services for U.S. Citizens

If you would like to travel abroad, you will probably need a passport. It generally takes several months for your passport to be processed. If you need to travel in less than a month, you may pay an additional $35 to have your passport processed quickly. However, if a travel emergency develops, we may be able to arrange for your passport to be expedited. If you are requesting assistance to expedite, please provide documentation concerning the true emergency and a completed Privacy Act Release.

Passport applications are available online, at many post offices, or through my office.

Link: http://travel.state.gov/passport/index.html

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Social Security

I may be able to assist you if you have a problem with your retirement benefit, survivor's benefit, supplemental insurance, or a disability claim. Please keep in mind that I cannot force the Social Security Administration to grant benefits. You must have an active claim with the Social Security Administration for me to help you. Please call or send a written request to my Wisconsin office for assistance.

Link: http://www.ssa.gov

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TRICARE (formerly CHAMPUS)

The health program for active duty and retired service members and their families is administered by Humana Military Health Care in the Heartland Region. For up-to-date information, visit their website. For official Department of Defense (DOD) information, see their website. Call my office if you need further assistance.

For more information, the following telephone numbers may be helpful:

General TRICARE information/assistance: 1-877-363-2273; TRICARE Pharmacy: 1-877-363-6337; TRICARE For Life: 1-888-DOD-LIFE (1-888-363-5433)

Links:
Humana: http://www.humana-military.com

DOD: http://www.tricare.osd.mil

TRICARE Online Provider Directory: http:www.tricare.osd.mil/provider_directory.html

E-mail TRICARE questions to: QUESTIONS@tma.osd.mil

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Unemployment Compensation

Wisconsin is now able to accept initial claims for unemployment compensation on the Internet. You can go to http://www.ucclaim-wi.org to file an initial unemployment claim application. The system is available to take Internet claim applications during the following hours: Sunday from 9:00am-5:00pm, Monday-Friday from 6:00am to 7:00pm, and Saturday from 9:00am to 2:30pm.

Links:
Wisconsin Department of Workforce Development's Unemployment Insurance Benefit Services

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Workers' Compensation

Federal workers' compensation is administered by the Department of Labor. If you have a problem, please send me a written request for help, or a completed a privacy release. You may also get information at the U.S. Department of Labor website: http://www.dol.gov

If you are employed by a private employer or state or local government, you should contact the Wisconsin Department of Workforce Development at http://www.dwd.state.wi.us

Links:
U.S. Department of Labor
Wisconsin Department of Workforce Development

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Consumer Protection

According to the Federal Trade Commission (FTC), the nation's consumer protection agency, in 2002 there were 5,160 fraud and identity theft complaints filed by Wisconsonites, who reported having lost almost $7.8 million to scams. The highest number of complaints reported were for identity theft, but many Wisconsin consumers were also victims of scams through Internet auctions, shop-at-home/catalog sales, advance fee loans and credit protection/repair, and prizes/sweepstakes and lotteries.

The FTC has begun accepting online registrations at the National Do Not Call Registry Web site. Wisconsin will not share the numbers on its existing state do not call list with the national registry. As a result, all Wisconsin consumers who want their number on the National Do Not Call Registry must register separately. Federal enforcement of the National Do Not Call Registry begins October 1st. All consumers whose numbers are on the registry by August 31st will notice a downturn in telemarketing calls starting October 1st. Consumers who register after September 1st will notice a drop in telemarketing calls within three months of the date they register.

Links:
Do Not Call Registry

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Non-Federal Problems

Some activities are not regulated by the federal government, and those issues should be raised with state or local authorities. My office can help you identify the right agency to assist you in resolving problems.

The insurance industry is regulated at the state level. If you have problems with an insurance company, you should contact the Wisconsin Insurance Commissioner.

Problems with divorce, separation, child support or child custody can be upsetting and frustrating to deal with. These issues are handled by state courts. If you have a concern about a court order, or another person's compliance with a court order, you must resolve that matter in court. I am not allowed to intervene in court proceedings. In all of these matters you should consult with an attorney. With child support matters, you may also obtain further information and guidance by contacting your local child support agency.

If you want to report child abuse, you should contact your local police or your county's social services department.

Link: State of Wisconsin agencies

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